FAQ

Questions contractors ask.

Plain answers about your number, setup, what callers hear, prices and cancelling. Something not here? Email hello@callmebooked.com.

Do I keep my phone number?

Yes. You keep your number and forward calls to your Call Me Booked number. You control forwarding with your phone provider and can turn it off at any time.

How does setup work?

Setup is eleven steps, two of them optional. The setup wizard starts from your trade, so most of it is filled in for you: your services and typical job values, service area, estimate types and times, Google Calendar, business hours and 1 to 3 urgent contacts. Then you make a test call, forward your calls and go live.

Each step saves on its own, so you can stop at any time and pick up where you left off, on any device. Questions along the way? We reply by email, aiming for one business day.

What does the caller hear?

Every call the assistant answers starts the same way: “Hi, thanks for calling [your company]. I'm their AI assistant, and I can help you right now. This call is recorded and transcribed so they can handle your request. If you'd rather not be recorded, or you'd like to speak with a person, just say so. If this is an emergency, please hang up and call 911. How can I help?”

Then it asks your trade's questions, checks the address is in your service area and books the estimate visit. It never gives a price, a range or a ballpark.

What happens in an emergency?

Call Me Booked isn't an emergency line, and the assistant says so: if a caller mentions danger, like a gas smell, a fire or someone hurt, it tells them it isn't an emergency line and to hang up and call 911. Urgent words send the business an immediate alert by text and email, with the caller's name, number and address. It never gives safety advice, never promises when someone will call back and never sends anyone out.

Can callers reach a real person?

Yes. Callers can ask for a person at any time. They're put through to your transfer number in business hours, if you set one; otherwise a message is taken and texted to you.

Where is my data processed?

Your account, call records and customer records are stored in Canada (Supabase, Montréal region). Calls, call recordings and AI processing are handled by our service providers in the United States, under data protection agreements. Your call content is never used to train AI models, and we never sell it.

Questions: Privacy Officer, 1001801092 ONTARIO INC., hello@callmebooked.com. The full list of providers and what each one does: Privacy Policy · Subprocessors

What does it cost, and when am I first charged?

Answer, the call-only plan, is $149 a month with 200 AI call minutes ($1,639 a year). Starter is $349 a month, Growth $629 and Pro $1,059, in Canadian dollars plus applicable taxes, with 500, 1,500 or 3,000 AI call minutes a month. Paid yearly up front, every plan gets 1 month free: $3,839, $6,919 or $11,649 a year. Extra minutes are CA$0.35 each, and owners can set a monthly spending cap. Setup is included, with no other mandatory fees.

New businesses pay nothing until 30 days after they go live (one free period per business; the conditions are in section 6 of our Terms). You'll see your first charge date and amount before you add your card, and we'll remind you 7 days and 2 days before. Cancel before then and you pay nothing. Storm warnings don't eat into your free period: before your first charge, minutes covered by storm surge cover (an official hail, wind or severe-thunderstorm warning for your area) don't count toward the 200-minute limit. See the plans

Can I pause in winter?

Yes. On a monthly plan, pause for the slow season for CAD $69 a month plus applicable taxes, up to 4 months a year, after your first charge. Pausing is for monthly plans only. You keep your number, missed-call text-back, voicemail and 50 AI call minutes a month.

How do I cancel?

The owner cancels from the Billing page, in one click. Before your first charge, cancel and you won't be charged. After your first charge: Monthly plans: cancel with 30 days' notice. Yearly plans: your plan runs to the end of the year you paid for, and unused time isn't refunded except as set out in our Terms.

Before you cancel, turn off call forwarding with your phone provider, or calls to your number won't be answered after your plan ends. You can download your data for 60 days.